- Mozilla ends partnership with Onerep due to CEO’s ties to data broker
- Onerep’s data removal service bundled into Mozilla’s Monitor Plus subscription
- Onerep CEO admits to owning people-search websites, leading to end of partnership with Mozilla. Transition plan in progress.
People over profit generally seems to be the best business practice anyways
I had a car with a bad alternator and took it to a shop, manager quoted me $150 then called an hour later to say he’d picked the wrong version of my car on the computer, mine would be $100 more but he said “a deals a deal so we’ll do it for the 150.”
Every other car problem I had after, straight to that shop cause I knew they’d do solid work and charge me fairly. Putting people before profits means retaining workers and getting loyal customers
It definitely makes sense to anyone with the ability to see past their nose. I wish companies like Comcast and Verizon could see it.
Monopolies for modern necessities (the internet and phone) don’t have to worry about customer retention.
I mean, in some situations those two I mentioned are but I’ve been in the position to easily switch service to another company and that doesn’t change their behavior at all.
“So the problem is it’s too easy to switch. Let’s change that!” - some CEO, probably
Some CEO to another, at a ski chalet where they totally don’t collude at the spa.
They 100% have been having that conversation since the 50s if not earlier
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Plot twist: The right version was actually cheaper, but they figured they’d tell you that story to make you a more loyal customer.
Where I live changing the price after agreeing on it would even be illegal :0
How did you get to this conclusion? Tesla, amazon, McDs etc are top tier companies who are notoriously shit both to work for and in how they operate in terms of skirting regulation etc.
investing in people(customers) brings slow but longterm sustainable profits (Linux for example)
profits don’t bring customers, they bring investors
Profits are the goal though, look at the car industry, they have reduced production numbers to increase profits with higher margins.
They dont care about customers, only profits and investors.
The point is that if they get complacent, they get replaced (example: what tesla and new Chinese companies like BYD are doing with the car market)